Privacy Policy
A legal disclaimer
Last Updated: [12-10-2025]
The information provided on this website, including all text, services, articles, and communication from RozyPetals Mindcare, is intended for general guidance and emotional support purposes only.
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1. Not a Substitute for Medical or Clinical Care
RozyPetals Mindcare does not provide:
Medical diagnosis
Clinical treatment
Psychiatric services
Emergency mental health services
Medication prescriptions
If you require medical, psychiatric, or emergency care, please contact a qualified mental health professional or your nearest hospital.
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2. No Crisis or Emergency Support
This platform does not offer crisis intervention.
If you or someone you know is in immediate danger, experiencing severe emotional distress, or facing a crisis situation, please contact:
Local emergency services
A mental health helpline
Nearby hospital or emergency centre
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3. Educational & Support-Based Services Only
All counselling, guidance, and mindcare services offered here are supportive and educational in nature.
They are meant to:
Provide emotional support
Improve coping skills
Offer behavioural and parenting guidance
Help with general well-being
They are not a replacement for psychological therapy or medical treatment.
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4. Accuracy of Information
While efforts are made to ensure that all content on this website is accurate and helpful, we do not guarantee:
Completeness
Medical accuracy
Suitability for every individual
Information is updated periodically and may change without notice.
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5. Personal Responsibility
By using this website or booking a session, you agree that you are responsible for:
Your own decisions
How you apply the information
Seeking additional professional help when needed
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6. No Liability
RozyPetals Mindcare and its practitioner (Shabnam) are not liable for any direct, indirect, or incidental consequences arising from:
Use of this website
Reliance on information provided
Participation in sessions
Third-party links or tools
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7. Consent to Services
By booking or attending any session, you acknowledge that the support provided:
Is not a clinical or medical service
Is offered for emotional well-being and guidance
Is based on the information you choose to share
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Privacy Policy - the basics
Last Updated: [12-10-2025]
At RozyPetals Mindcare, your privacy is important to us. We are committed to protecting your personal information and creating a safe, confidential environment for all our clients.
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1. Information We Collect
We may collect the following information when you contact us or book a session:
Name
Email address
Phone number
Messages or concerns you share through forms
Booking details or preferred session timings
Any information voluntarily shared during communication
We do not collect unnecessary or sensitive personal data unless you choose to share it.
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2. How We Use Your Information
Your information is used to:
Respond to your inquiries
Schedule sessions
Provide counselling or guidance services
Share updates related to your appointments
Improve our services and communication
We do not use your information for advertising, selling, or unrelated purposes.
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3. Confidentiality in Sessions
All counselling sessions (online or offline) are private and confidential.
We do not share your information with anyone unless:
You give written permission
There is risk of harm to you or someone else
It is required by law (rare cases)
You will always be informed if information needs to be shared for safety reasons.
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4. How Your Data Is Stored
Your information is stored securely.
Only the practitioner (Shabnam) can access your details.
We do not store financial information (like card details).
We take reasonable steps to keep your data safe.
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5. Online Sessions & Communication
Online sessions may take place via platforms like WhatsApp, Google Meet, or Zoom.
While we use secure platforms, no online method is 100% risk-free, and we encourage you to choose private, comfortable spaces for sessions.
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6. Cookies & Website Tracking (optional if your website uses it)
Our website may use basic cookies to improve user experience.
No personal or sensitive information is collected through cookies.
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7. Third-Party Services
If we use third-party tools (e.g., WhatsApp link, scheduling apps, email providers), they may have their own privacy policies. We ensure only trusted, commonly used services are used.
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8. Your Rights
You may request to:
Access your stored information
Correct inaccurate details
Ask us to delete your information.